Help and Support
Struggling to repay your H&T Pawnbroking Loan?
We understand everyone can go through difficult experiences which impact your finances. We also understand customers may be struggling to repay their loan and don’t want to lose their items which might be sentimental to them. We’re here to help and have a number of options for you to think about:
- If you need more time, you can speak to somebody from our team who’ll be happy to put this in place for you
- We could offer you a tailored repayment program depending on your financial circumstances
- You also have the option to allow the item to go to auction meaning there will be no balance to pay - and if your item sells for more than you owe, we’ll refund you the difference
If you find you need some more help, we recommend you call into your store holding your pledged item/s and one of our team will be happy to assist you. If you’re unable to attend the store in person, please visit in-store where you can find your store’s phone number and give them a call.
We understand pawnbroking may be just one of your debts, so we’d advise you to take into account your priority debts, such as mortgage, rent, council tax, utilities when preparing your budget. If you need help with budgeting or prioritising your debts, we have a list of useful contacts useful contacts that can help by providing free, confidential and impartial money guidance and debt advice. Our useful contact also lists other organisations that may be of help to you.