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THE CIRCULAR ECONOMY

Creating a sustainable business

We strive to act with integrity and responsibility to do the right thing in protecting our planet, nurturing our people and governing our Company for the benefit of all stakeholders. 

We look to manage our business responsibly and focus on supporting our key stakeholders with our immediate focus being the prioritisation of material ESG activities.

ESG is a regular feature in our internal communications with the CEO sponsoring the importance and relevance of ESG for H&T.

Our strategy was aligned to five pillars of focus to ensure that we prioritise our activities and the most impactful actions we can take, to demonstrate our ambition to do the right thing for our planet, our people and the sustainability of our organisation.

  • Environmental

    We aim to responsibly manage the environmental impact of our business operations, reducing waste, increasing recycling, and working to reduce our carbon footprint and climate impact.

THE CIRCULAR ECONOMY

Over the last two years we have recycled 99.54% of pre-owned jewellery brought to us through selling as pre-loved, upcycling, or melting into gold. 

This plays a key part in our ESG efforts and the circular economy.

ENERGY

We partner with a renewable energy supplier, which provided 94.3% of our energy through renewable/green energy sources in 2023. They aim to become carbon-negative by 2030, removing more carbon dioxide from the atmosphere than they produce.

We have now installed LED lighting across our entire store and office estate. LED lightbulbs use less energy and have a longer lifespan than normal bulbs, leading to fewer maintenance visits, which further reduces our carbon emissions.

Find out more about our environmental efforts in the video below;

  • Social

    Nurturing our people and engaging with the communities we serve is paramount for our business, supporting our human capital and supporting our aim to address social issues with philanthropic contributions. We wish to be a force for good in society, by making a positive contribution to our local communities.

FARESHARE

The key cornerstone of our community strategy is partnering with FareShare - the UK’s biggest charity fighting hunger and food waste.

Our partnership aims to provide at least 275,000 meals each year through our company and employee contributions.

FareShare saves food from going to waste by redistributing it to 8,000 local charities and community groups across the UK, ensuring it finds its way to those affected by food insecurity.

Find out more about our impact here - FareShare and H&T

INCLUSION & DIVERSITY

H&T provides an inclusive working environment that encourages our colleagues to bring their true selves to work, where difference is appreciated and valued, the organisational makeup is diverse and our actions equitable. 


A recent initiative was an educational campaign with a focus on racial equality and neurodiversity. 

We have also launched an Inclusive Language Guide and provided management development to recognise and value differences in style. 

Through our online training platform, our teams actively engaged and learnt more about diversity and inclusion.

  • Governance

  • Our governance structure to support ESG has been updated to embed ESG strategy into our organisation more deeply.

    An internal ESG task force was established consisting of the workstream leaders of our five areas of focus and includes our internal and external communications team.