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  • Supporting our customers

  • On this page, you'll find a list of trusted third-party organisations and charities that offer free help, advice, and support across a range of issues. Whether you're facing financial difficulties, family challenges, bereavement, or need guidance on how others can help manage your finances, these services are here to support you.

    All organisations listed provide free assistance and are here to help you navigate whatever you're going through.

  • Dealing with debt support
  • Physical and Mental health support
  • Family management, Divorce & Separation
  • Bereavement Support Contacts
  • Third party authority power of attorney

Debt Advice / Benefits Advice

If you are struggling with your finances and are not sure what to do, then these free advice third parties will be able to give you help and advice. The websites have a wealth of helpful information, and their advisors are free to speak to.

Money Advice - Debt Advice

FCA - Debt Advice

National Debtline - Debt Advice

CAB - Debt Advice/Benefit Advice

Turn2Us - Benefit Advice

Debt Management

These debt management third parties not only provide advice but can also help manage your debts with your creditors. They will contact your creditors with what you can afford and make payments on your behalf to them.

Step Change - Advice on DRO, Bankruptcies, Admin Orders and debt management

Money Wellness - Advice on DRO, Bankruptcies, Admin Orders and debt management

Payplan - Advice on DRO, Bankruptcies, Admin Orders and debt management

Physical and Mental Health Support

It can be difficult sometimes to speak to people around you about how you are feeling but it is such an important start in your recovery. Speaking to someone and sharing how you are feeling is a huge positive step to take and the third parties here can help with that first step.

MacMillan Cancer Support – Help for you and your family with Cancer support

Mind - Support for people who are struggling with mental health

Alzheimer’s Society - Support for people suffering from Alzheimer’s and Dementia

The Samaritans – Help and support for people struggling with mental health

The Menopause Charity – Support and information for people going through the menopause

The Menopause Café -   Support and information for people going through the menopause

Daisy Network (Pre-Menopause Support) – Support andinformation for people experiencing perimenopause

Family Management, Divorce and Separation

If you are experiencing difficulties at home, the third parties below can help with advice and allow you to have someone to talk to. They all have experience in providing help and support specifically relating to these situations that cause stressful circumstances.

The Samaritans - Help and support for people struggling with mental health

  • 116 123                                              
  • Website: https://www.samaritans.org

CAB - Help and advice on a wide range of topics including family support

Domestic Abuse Female – Help and support with domestic abuse

Domestic Abuse Male – Help and support with domestic abuse

Bereavement

When you suffer loss, it can be difficult to know who to turn to for support and advice. These third parties provide guidance on how to register a death and how to arrange funerals.

Age UK - Vast knowledge of help and support for people experiencing loss

The Samaritans - Help and support for people struggling with mental health and loss

  • 116 123
  • Website: https://www.samaritans.org

Cruse Bereavement Care – Vast knowledge of help and support for people experiencing loss

UK Gov Help and Support – Information HUB on steps to take when experiencing loss

Short-term third-party access

If you require someone to look after your account, you can appoint a third-party short-term access to your account. All we need you to do is provide us with the name of a third party who you trust to deal with your account.

An authorised user lets the third-party:

  1. Get access to the information needed to manage the account
  2. Make payments to the account
  3. Set up a payment plan

If you have a pledge contract and are unable to attend the store due to being incapacitated, i.e. being in hospital, house bound, etc then a third party can make payments on your behalf in store. They will be required to attend store with the contract but will be able to make payment towards your pledge.

Long-term third-party access

For a third party to have long term access to your account there are several options. These options help take pressure off you if you are struggling with your finances and you are finding it difficult to manage them.

Lasting Power of Attorney

A lasting power of attorney (LPA) is a legal document that lets you appoint one or more people (known as ‘attorneys’) to help you make decisions or to make decisions on your behalf.

This gives you more control over what happens to you if you have an accident or an illness and cannot make your own decisions.

To set up a power of attorney, go to Gov.uk here, to find out more and if it’s suitable for you.

Court of Protection

A third-party can apply through court for a Court of Protection order, which gives access to someone's finances when there are no other appointees in place.

This is done through court and can take time in it being approved and implemented and can be found here.

Department of Work and Pensions appointee

If you are on benefits, then you can apply for a Department of Work and Pensions (DWP) appointee. Once they are appointed it will allow them to manage your benefits.

However, this is not straight-forward and may require either a Court of Protection order or Lasting Power of Attorney.

To set up a DWP appointee, go to the DWP
website.