You can pay either instore, online or by phone. Instore we accept cash as well as card (we do not accept credit cards).

Paydown gives you the facility to make regular payments over the loan term by paying part of the principal loan amount and interest which may result in you paying less over the loan term. Each time you make a payment it starts the contract for a further six months, of which interest is still applied.

You can make a payment towards your loan at any time and the more you pay, the more your balance comes down, which means you repay less interest overall. Partial payments do not affect the contract terms and do not prevent your item going to auction but may help to ensure you get your item back by paying some money towards your loan. In the event your item does to go to auction, you will receive a refund of the partial payments made.

Firstly, please don’t worry, we will always try to work with you and come to an arrangement which suits your personal circumstances. At H&T we want you to get your item back and therefore, we provide one month’s grace before the item(s) is sent to auction on every pawnbroking contract (interest is still charged during this grace period). Other options available include renewal, partial payment or paydowns, all of which can help you get your item back. Our store colleagues are here to help you, please get in touch to find out more about how we can support you.

Yes, you can pay off your loan in full at any time either instore, online or by phone. Interest is charged daily, and we apply a 28-day minimum charge to all pawnbroking loans. This applies to all pawnbroking customers who transact with us. This means that if a customer redeems, renews, or pays down between days 0-28 they will pay the full 28 days interest. From day 29 onwards interest accrues daily. Both the pre contract and agreement documents contain an explanation of the 28-day charge. This does not affect a customer’s right to withdraw within 14 days of the agreement being completed.

In a small number of cases, your pawnbroking agreement will be passed to our specialist support team who are trained in making sure that the pawnbroking product is still suitable based on your personal circumstances. This team will support you if needed and ensure you are aware of your options.

Our customer service teams are based in our Liverpool support centre. They are not based instore for a number of reasons. Firstly, being in an office we can offer our customer support outside of core retail hours when our stores are typically closed. They can also offer tailored support to our customers in need. There are many ways to contact our support centre, including by phone on 0800 838 973, via email on info@handt.co.uk or click the live chat
button to speak to our team.

When taking out a pawnbroking contract we will ask you how much you want to borrow, along with reviewing the maximum loan amount based on the individual items value. If you originally borrow less than the maximum loan amount, you can borrow more by paying off the initial loan and any accrued interest and starting a new contract for a higher loan amount.

Yes, they can, as long as they have the original loan agreement and pay off the loan amount and any interest accrued.

If you have lost your contract and your item(s) are below £5,000 please visit your store. They will verify you are the account holder, and you will be required to complete an Affidavit which the store will print for you, and you will be charged a fee for this. 

If your item(s) amount to £5,000 or over, the above would apply but the Affidavit would need to be signed by a solicitor which would typically incur a small charge from the solicitor as well as the fee for completing the Affidavit in-store.

Once you have paid off your loan online, you will receive a payment receipt. You will then need to bring this receipt into the store which holds your item(s) and complete an online declaration form. You will then be handed back your items.

Ultimately if you don’t pay for and pick up your item, we will sell it at auction to recover the monies owed. Once auctioned, you would not owe us any money and if your item sells above the loan amount plus interest, you will be owed the difference. This is called surplus - we will write to you and let you know if there is any surplus.

Here at H&T, we charge daily interest rather than monthly. Daily interest is calculated by multiplying the monthly interest by 12 and dividing by 365.25. For example: A loan with an interest rate of 10.49% would be – 10.49% * 12 / 365.25 = 0.34% per day.

Representative Example: Total amount of credit: £200 for 6 months. Total amount payable in one instalment: £325.88.

Total charge for credit: £125.88(Interest Only). Interest rate 125.9% pa(fixed).

Maximum APR 165.5 %APR. Maximum payment term up to 6 months.

The interest rate will remain the same for the entirety of your loan with us.

We apply a 28-day minimum charge to all pawnbroking loans. This applies to all pawnbroking customers who transact with us. This means that if a customer redeems, renews, or pays down between days 0-28 they will pay the full 28 days interest. From day 29 onwards interest accrues daily as before. Both the pre contract and contract documents contain an explanation of the 28-day charge. This does not affect a customer’s right to withdraw within 14 days of the agreement being completed.

The term for a pledge loan is 6 months, whilst you can repay your loan at any time, the cost of processing and valuing your item means there is a minimum charge for those who wish to repay their loan within the first 28 days. Following this point, you will only be charged for interest incurred at the point you pick up your item.

As of May 2022 we no longer offer personal loans in-store or online , but we have kept some FAQs below in case you need to refer to them. We do offer pawnbroking loans where you can borrow money against the value of an asset such as gold, jewellery or watches. Find out more about pawnbroking here.

The terms and conditions of your existing loan contract stay the same, so it’s important you continue to make your payments on time.

Unfortunately, we’re no longer able to offer top-up or further advances on existing loans.

Yes, we’re no longer offering personal loans either online or in-store.

We offer pawnbroking loans where you can borrow money against the value of an asset such as gold, jewellery or watches. Find out more about pawnbroking here.

Yes. Just as we do now, we will continue to accurately report your repayment record to credit reference agencies until the end of your loan.

We’re here to help you, we understand life is not always straightforward so please contact our dedicated team on 0151 525 1000 (Lines are open between Mon-Fri 9:00 – 5:30pm) or email us at debtmanagement@handt.co.uk we will support you in every way we can.

No, interest rates will stay the same, we are simply moving from monthly to daily interest, as this gives you more flexibility and transparency on your loan

Yes, you can still pay off your loan any time you like, and you only pay for the days you’ve used the service.

Daily interest is calculated by multiplying the monthly interest by 12 and dividing by 365.25. For example: A loan with an interest rate of 9.99% would be - 9.99% * 12 / 365.25 = 0.33% per day.

We’ll contact you (at least three times) before the end of your contract to: Remind you of the date it expires Let you know that a payment is due Give you the option to redeem your item before it goes to auction The way we contact you will depend on what details we hold for you. These will include: Phone Letter

Yes, you can make partial payments, in-store or online via the portal. You may make as many additional or partial payments during your contract as you wish. These can be for any amount you choose.

We have always offered monthly interest as this was how pawnbroking loans have traditionally worked. We have reassessed this following customer feedback.

The interest rates we offer vary by loan amount:

Loan AmountMonthly Interest£0 - £5009.99%£501 - £2,5008.99%£2,501 - £5,0008.50%£5,001 - £7,5007.50%£7,501 - £10,0006.50%£10,001 - £15,0005.50%£15,001 - £50,0004.50%£50,001 - £100,0003.50%

The interest rate will remain the same for the entirety of your loan with us.

No – you will move automatically onto daily interest when you take out a new loan or renew your current loan.

You are no longer tied to monthly charges so for example if you take out a new pawnbroking loan on the 25th of the month and then want to redeem/renew after 6 months and 1 day, you are charged for the 6 month and 1 day as opposed to paying for a full 7 months as it worked previously.

Payment would be due at the end of the six-month contract. However, you can make partial or additional payments at any point. You can also choose to pick-up your item early.