JOB PURPOSE: 

Prepares, organises, and motivates the team to deliver proactive, personalised customer service, in order to achieve the store’s financial goals 

KEY RESPONSIBILITIES: 

• Customer service 

Encourages and organises the team to make friends with each customer quickly and easily, properly understanding their needs, so that every customer receives the right outcome, product, or service for their individual situation 

• In-store environment  

Creates a welcoming in-store experience, and an inviting, professional window display, so that opportunities to interact with customers are maximised. 

• Financial management 

Drives store performance against key targets, so that the store consistently achieves its financial goals. 

• Operational compliance 

Oversees the store in line with regulatory requirements, company policies and latest operating procedures, in order to deliver a safe, secure and compliant store environment that properly protects our people, customers and property. 

• Team training 

Updates and delivers personalised training for each colleague, so that the whole team are fully confident in their roles and multi-skilled across all store products, thereby offering a positive, seamless service to each customer. 

• Team management 

Organises and leads each shift in line with daily customer, financial and operational priorities, ensuring that the team is ready, excited, and amazing for each customer, and energised to deliver the weekly plan. 

• Projects & initiatives 

Implements projects and initiatives with the store team, so that disruption is minimised and changes land successfully with customers and colleagues.

ESSENTIAL REQUIREMENTS: 

• Is proactive and passionate about making the store the best it can be and loves the variety of working with a diverse range of customers. 

DESIRABLE REQUIREMENTS: 

• Customer service experience 

• Team leader experience

TOTAL HOURS: 37.5hr