JOB PURPOSE:

 Leads, manages, and inspires a diverse team of operators based in our Jewellery Centre, ensuring that the team is motivated, well trained, engaged and empowered to perform their role effectively and efficiently.

Creates and maintains a culture of trust and transparency, whilst adhering to operational processes, compliance, and regulatory requirements. 

Proactively makes plans and measures the effectiveness of their team in achieving business targets and financial goals, ensuring control processes and success indicators are achieved. 

Works with both internal and external stakeholders maintaining business relationships and contractual processes to ensure business objectives are met. 

KEY RESPONSIBILITIES: 

• Leadership 

Coaches, develops, and motivates Managers to achieve personal and operational goals, enhancing and refining their managerial and leadership competence in support of their respective teams. Ensures objectives and decision-making processes are clear, deliverable, and business orientated. Leads through example, collaboration and working to enhance operational practise. Mediates disputes between employees with compassion, whilst creating an environment of transparency and trust, advocating employee wellbeing. Takes ownership and accountability of these scenarios managing to a successful and agreed conclusion. 

• People Planning 

Creates and maintains a comprehensive people plan and is responsible for delivering the talent and development strategy, preserving a robust talent pipeline. Ensures the plan is dynamic to guarantee coverage within the budgeted FTE to meet both internal and external customers, and operational needs across the year. Ensures teams are equipped with the correct skills, are flexible, and resilient for both short and long-term objectives of the business.

• Operational Compliance 

Leads by example and sets high expectations within the Jewellery Centre teams and across the wider business. Collaborates with required departments to ensure and embed that all financial and non-financial regulatory requirements are met. Ensures that all company policy and procedure are adhered to across the Jewellery Centre so that our teams, customers, visitors, and property are protected.

• Operational Management

Delivers and maintains operational excellence, ensuring adherence to all operational requirements. Ensures that the financial plans and business objectives are supported by effective operational processes within a governance framework, proactively conducting regular reviews to maximise productivity and efficiency. Ensures that Support Managers are held to account for consistent delivery of policy and procedure, whilst cultivating new ideas and initiatives. An advocate of change, reinforcing the team by completing regular review of individual impacts, measuring success of delivery, and following-up on any additional training needs.

• Commercial and Performance 

Focussed quantitative and qualitative data to plan effectively and prioritise opportunities, specifically with regards to stock management requirements. Ensures stock and audit accuracy. Is curious, and positively challenges the status quo, to enable, support and empower Support Managers in making data-driven decisions.

• Collaboration and Teamwork 

Makes an active, supportive contribution across the Jewellery Centre. Cultivates a strong team ethic across the Jewellery Centre and amongst teams to maximise resource and talent effectiveness. Collaborates with business teams, forging strong professional relationships in accordance with their departmental goals and the businesses overall strategies / objectives.

• Communication 

Uses excellent communication skills to collaborate with all teams, internally and externally to the Jewellery centre developing relationships and solutions and at varying levels across the business. Will be able to deliver both positive and challenging messages in written and verbal form. 

Makes sure that outcomes are agreed, clear and completed. 

ESSENTIAL REQUIREMENTS: 

• Proven experience of managing people and teams 

• Excellent organisation and leadership skills

• Knowledge of performance evaluation metrics and principles

• Exceptional written and verbal communication skills, with strong interpersonal skills

• Sound understanding of optimisation of operations and standards of success.

• Adaptable to change with a track record of planning and delivery of change/process change/ project changes.

• Excellent problem-solving abilities

• Strong business acumen 

DESIRABLE REQUIREMENTS: 

• Jewellery and / or Retail experience

• Previous experience in manufacturing and large teams.

• Proficient in Microsoft Office / computer literacy

TOTAL HOURS: 37.5hrs