FAQS

Yes, you can pay off your loan in full at anytime either instore or online. Interest is charged daily, so you will only pay for the time your item is with us.

Paydown gives you the facility to make regular payments over the loan term by paying part of the principle loan amount and interest which can result in you paying less over the loan term and picking up your item quicker than if you renew. Each time you make a payment it starts the contract for a further six months.

If you have some available funds that you would like to put towards your loan, but is not enough to pay off the entire loan, we can put a partial payment against your outstanding loan. A partial payment does not affect the contract term but can offset an amount of the interest accrued at the point of redemption. A partial payment would not prevent your item going to auction but is another option to help ensure you are able to get your item back. In the event your item does to go to auction, you will receive a refund of the partial payments made.

Firstly, please don’t worry, we will work with you and come to an arrangement which is right for your personal circumstances. At H&T we want you to get your item back and we provide one month’s grace on every pawnbroking contract (interest is charged during this grace period). Other arrangements include renewing, partial payments or paydown, all of which can help you with getting your item back. Our stores are here to help you, please get in touch to find out more about how we can support you.

You can pay either instore or online. Instore we accept cash as well as card.

In a small number of cases, your pawnbroking agreement will be passed to our specialist team who are trained in making sure that the pawnbroking product is still suitable based on your personal circumstances. This team will support you if needed and ensure you are aware of your options.

Our customer service teams are based in our Liverpool office. They are not based instore for a number of reasons. Firstly, being in an office we can offer our customer support outside of core retail hours when our stores are typically open. They can also offer tailored support to our customers in the event that they need it.

When taking out a pawnbroking contract we will usually ask you how much you want to borrow along with the maximum loan amount based on the individual items value. If you borrow less than the maximum loan amount you can borrow more by paying off the initial loan and any accrued interest and starting a new contract for a higher loan amount.

Yes, they can, as long as they have the original loan agreement and pay off the loan amount and any interest accrued.

If you have lost your contract and your item(s) are below £5,000 please visit your store. They will verify you are the account holder and you will be required to complete an Affidavit which the store will print for you.

If your item(s) are £5,000 or over the above would apply but the Affidavit would need to be signed by a solicitor which would typically incur a small charge from the solicitor.

Once you have paid off your loan online, you will receive a payment receipt. You will need to bring this receipt into the store which holds your item(s), and then complete an online declaration form .form .You will then be handed back your items.

Ultimately if you don’t pay for and pick up your item, we will sell it at auction to recover the monies owed. Once auctioned, you would not owe us any money and if your item sells above the loan amount plus interest, you will be owed the difference. This is called surplus. We will contact you via letter and email to let you know if there is any surplus owing.

Don’t worry, customers who have an existing loan aren’t affected. The terms and conditions of your existing loan contract stay the same, so it’s important you continue to make your payments on time.

Unfortunately, we’re no longer able to offer top-up or further advances on existing loans.

Yes, we’re no longer offering personal loans either online or in-store.

We still offer pawnbroking loans where you can borrow money against the value of an asset such as gold, jewellery or watches. Find out more about pawnbroking here.

Yes. Just as we do now, we will continue to accurately report your repayment record to credit reference agencies until the end of your loan.

We’re here to help you, we understand life is not always straightforward so please contact our dedicated team on 015152 51000 or email us at htloans@handt.co.uk, we’ll support you in every way we can.

No, interest rates will stay the same, we are simply moving from monthly to daily interest, as this gives you more flexibility and transparency on your loan

Yes, you can still pay off your loan any time you like, and you only pay for the days you’ve used the service.

Daily interest is calculated by multiplying the monthly interest by 12 and dividing by 365.25. For example: A loan with an interest rate of 9.99% would be - 9.99% * 12 / 365.25 = 0.33% per day.

We’ll contact you (at least three times) before the end of your contract to: Remind you of the date it expires Let you know that a payment is due Give you the option to redeem your item before it goes to auction The way we contact you will depend on what details we hold for you. These will include: Phone Letter

Yes, you can make partial payments, in-store or online via the portal. You may make as many additional or partial payments during your contract as you wish. These can be for any amount you choose.

We have always offered monthly interest as this was how pawnbroking loans have traditionally worked. We have reassessed this following customer feedback.

The interest rates we offer vary by loan amount:

Loan AmountMonthly Interest£0 - £5009.99%£501 - £2,5008.99%£2,501 - £5,0008.50%£5,001 - £7,5007.50%£7,501 - £10,0006.50%£10,001 - £15,0005.50%£15,001 - £50,0004.50%£50,001 - £100,0003.50%

The interest rate will remain the same for the entirety of your loan with us.

No – you will move automatically onto daily interest when you take out a new loan or renew your current loan.

You are no longer tied to monthly charges so for example if you take out a new pawnbroking loan on the 25th of the month and then want to redeem/renew after 6 months and 1 day, you are charged for the 6 month and 1 day as opposed to paying for a full 7 months as it worked previously.

Payment would be due at the end of the six-month contract. However, you can make partial or additional payments at any point. You can also choose to pick-up your item early.