For full functionality on this website it is necessary for a browser that supports JavaScript to be used. Please upgrade to browser that supports JavaScript to use all the features of this website.

Click here to find out more

This website uses cookies. We use cookies to give you the best experience. If you continue using our website, we will assume that you are happy to receive all cookies on this website. Cookie Policy

H2 2018 Complaints Publication Report

  • Firm name: Harvey and Thompson Limited
  • Group: H & T Group PLC
  • Other firms included in this report (if any): None
  • Period covered in this report: 1 July 2018 to 31 December 2018
  • Brands/trading names covered: Harvey & Thompson Limited, H&T, Crewe Jewellers & Pawnbrokers, Sona loans, handt.co.uk, Discount Secondhand Jewellery, EST 1897, H&T Asset Finance, H&T Finance, H&T Pawnbrokers, H&T Money, www.handtloans.co.uk

 

Number of complaints opened by volume of business

 

 

 

 

 

 

Product / service grouping

Provision (at reporting period end date)

Intermediation (within the reporting period) Number of complains opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened

Banking and credit cards

-

-

-

-

-

-

-

-

Home finance

-

-

-

-

-

-

-

-

Insurance and pure protection

-

-

-

-

-

-

-

-

Decumulation and pensions

-

-

-

-

-

-

-

-

Investments

-

-

-

-

-

-

-

-

Credit related

-

-

667

725

N/A

N/A

10.6%

N/A

Note – Harvey and Thompson Ltd only carry out regulatory business within credit related products and services.   The firm does not provide any product or service in the following areas: Banking and credit cards, Home finance, Insurance and pure protection, Decumulation and pensions, and Investments.