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H1 2019 Complaints Publication Report

  • Firm name: Harvey and Thompson Limited
  • Group: H & T Group PLC
  • Other firms included in this report (if any): None
  • Period covered in this report: 1st January 2019 to 30th June 2019.
  • Brands/trading names covered: Harvey & Thompson Limited, H&T, Crewe Jewellers & Pawnbrokers, Sona loans, handt.co.uk, Discount Secondhand Jewellery, EST 1897, H&T Asset Finance, H&T Finance, H&T Pawnbrokers, H&T Money, www.handtloans.co.uk

 

 

Number of complaints opened by volume of business

 

 

 

 

 

 

Product / service grouping

Provision (at reporting period end date)  Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within weeks Percentage upheld Main cause of complaints opened 

Banking and credit cards

-

-

-

-

-

-

-

-

Home finance

-

-

-

-

-

-

-

-

Insurance and pure protection

-

-

-

-

-

-

-

-

Decumulation and pensions

-

-

-

-

-

-

-

-

Investments

-

-

-

-

-

-

-

-

Credit related

-

-

640

639

4.48%

N/A

13.45

N/A

Note – Harvey and Thompson Ltd only carry out regulatory business within credit related products and services.   The firm does not provide any product or service in the following areas: Banking and credit cards, Home finance, Insurance and pure protection, Decumulation and pensions, and Investments.