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  • Firm name: Harvey and Thompson Limited

  • Group: N/A

  • Other firms included in this report (if any): None

  • Period covered in this report: 1 January 2018 to 30 June 2018

  • Brands/trading names covered: Harvey & Thompson Limited, H&T, Crewe Jewellers & Pawnbrokers, Sona loans, handt.co.uk, Discount Secondhand Jewellery, EST 1897, H&T Asset Finance, H&T Finance, H&T Pawnbrokers, H&T Money, www.handtloans.co.uk





























































































 



Number of complaints opened by volume of business


 

 



 



 



 



 


Product / service grouping

Provision (at reporting
period end date)



Intermediation (within
the reporting period)



Number of complaints
opened



Number of complaints
closed



Percentage closed
within 3 days



Percentage closed
after 3 days but within
8 weeks



Percentage upheld



Main cause of
complaints opened



Banking and credit cards



-



-



-



-



-



-



-



-



Home finance



-



-



-



-



-



-



-



-



Insurance and pure protection



-



-



-



-



-



-



-



-



Decumulation and pensions



-



-



-



-



-



-



-



-


Investments--------

Credit related



-



-



517



442



N/A



N/A



16.2%



N/A



Note – Harvey and Thompson Ltd only carry out regulatory business within credit related products and services.   The firm does not provide any product or service in the following areas: Banking and credit cards, Home finance, Insurance and pure protection, Decumulation and pensions, and Investments.