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Store Manager - Romford

Store Manager - Romford

Builds, motivates and develops a team of store colleagues to deliver excellent, personalised customer service, in order to achieve the store’s financial goals

  • Hours: 37.5

Job contribution

Team leadership

Motivates, challenges and supports each colleague to achieve the store’s quarterly goals, ensuring that the team is ready, excited and amazing for each customer, and engaged to deliver their best

Team development

Builds and continually develops a team of trained, passionate and flexible colleagues who are fully confident in their roles, multi-skilled across all store products, thereby offering a positive, seamless service to each customer

Customer service

Creates an inviting, welcoming in-store experience, and encourages the team to make friends with each customer, properly understanding their needs, so that every customer receives the right outcome, product or service for their individual situation

Operational compliance

Manages the team and oversees the store in line with regulatory requirements, company policies and latest operating procedures, in order to deliver a safe, secure and compliant store environment that properly protects our people, customers and property

Financial management

Drives store performance against key targets, and uses budgeted hours to optimise service levels / cover, so that the store consistently achieves its financial goals 

Area contribution

Makes an active, supportive contribution to the wider area team, and thinks bigger than own store and personal performance, in order to ensure the whole business succeeds

Projects & initiatives

Implements projects (eg new products, ways of working or policies/ procedures), communicating clearly and positively with the team so that disruption is minimised and changes land successfully with customers and colleagues 

Your Behaviours

  • Make Friends
  • Be Amazing
  • Simpler in Store
  • Play to Win 

Your Skills

  • People management
  • Building teams
  • Developing others
  • Coaching
  • Customer service
  • Computer literacy

Your scale and scope

  • Reports to: Area Manager
  • Reports: Up to 15
  • Planning horizon: Monthly / Quarterly

Your qualifications and experience

  • Store management experience
  • Customer service experience
  • People management experience

Your wiggle room

Has freedom to create the store environment and experience that will best appeal to local customers. Operates within company policies and procedures

We need someone who…

Is energised by opening the doors each morning, gets a kick out of a busy shop floor, and loves watching new and experienced colleagues connect with their customers 

We don’t need someone who…

Believes the quickest way to get a job done is to do it yourself, lacks awareness or gets absorbed in completing tasks, missing opportunities to engage with the team or customers

Apply Today