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Second Hand Smartphones – A Complete Buyer’s Guide

Published: 25 Sep 2018

In this week’s article, we’re looking at what you should know before buying a second hand phone. If you don’t mind whether you’ve got the latest handset or not, second hand (or ‘refurbished’) smartphones could save you a lot of money. Of course, when purchasing a second hand item - particularly such an expensive one - buyers should be aware of how to get the best deal and how to avoid the pitfalls. With our complete buyer’s guide, we aim to provide plenty of information to allow you to do just that.

Go to a reputable retailer

The first thing to consider is where you intend to shop for your second hand smartphone. Always make sure that you’re getting your phone from a trusted source, otherwise it’s impossible to know whether it works properly or if it is a product of theft. Many prefer to buy refurbished phones in-store rather than online, so that they can view the handset and test it out before any money changes hands. 

Check out reviews from other customers before making any decisions, so that you can avoid recurring issues. Does the seller appear professional, knowledgeable about what they’re selling, and is the price accurate? These are all important initial observations that can help you avoid being ripped off.

Check that the phone has been tested

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The seller should have tested the phone thoroughly before putting it up for sale, and you are within your rights if you’d like them to demonstrate any feature for you. These are the standard tests and checks which should have been carried out on any refurbished or second hand mobile phone:

  • Does it charge properly and does the battery drain at a normal rate for that model?
  • Do all the buttons work?
  • Do the cameras work?
  • Is the audio quality good (with and without headphones)?
  • Is the touchscreen responsive?
  • Does the phone connect properly to WiFi and mobile data?
  • Has the previous owner’s data been completely wiped from the handset?

 If the seller can confidently answer ‘yes’ to these questions, then you should be on track to get a great quality smartphone which should stand the test of time.

Check the warranty period

To protect your purchase, it’s important to check the warranty details before you buy. Most reputable refurbished phone sellers will give you a guarantee, which means that you can return the handset for repair, replacement or refund should it develop a fault within that timeframe. Different sellers may offer different guarantee periods; some will offer a year’s warranty, whereas others may only offer three months, for example.

Locked or unlocked?

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Sellers of second hand smartphones are likely to have a wide range of handsets in stock, from the very recent to the slightly older models. Once you’ve decided on the best place to purchase a phone, it can be easy to get caught up in all this choice without considering one important thing – if you want to keep your number and use the same SIM card, then you’ll need a phone which is locked to your current network, or is completely factory unlocked.

If you purchase a phone which is locked to Vodafone, for example, and you have an O2 SIM card, then it will not work properly. Check this with the seller before looking at any handset in more detail.

Time it right

If you’re looking for a really decent smartphone (perhaps a newer model) and you want to get it for the best possible price, the timing of your purchase can make a huge difference. If you are able to wait, then it’s always best to shop for a second hand phone just after a new model has been launched. As people flock to buy the newest phone, second hand phone sellers will be inundated with unwanted handsets. Often, those who buy the newest models don’t tend to keep their phones for very long, so you’re more likely to get a lightly used, up-to-date handset using this method.

It’s also favourable to shop for second hand smartphones during January, as many people will have received a new phone for Christmas and will be selling on their ‘old’ one. As Black Friday sales become more popular in the UK, it may also be worth checking at the end of November to see what’s available as people take advantage of the bargains.   

Double check your insurance cover

If you’re buying a second hand phone for the first time, it’s important to check with your current phone insurer to see if they will cover second-hand or refurbished handsets. Some insurers will and some won’t, so if you prefer to have some protection for your phone, you’ll need to check with your provider. Your mobile phone may not require separate insurance if it’s covered by your home insurance, or alternatively you may not feel that you need insurance at all. If you’re able to put a small amount away each month into a ‘phone fund’, then you can essentially self-insure, which may represent a better deal depending on how often you require a new handset.

Selling your old smartphone

If you feel it’s time for a new phone and your current one is still in good working order, then you can boost your smartphone budget by selling your old phone.  Here at H&T we can offer you a fair price for your old phone, which can be paid in cash on the day or put towards one of the phones in our second-hand range.

We also offer a BuyBack deal, where you can sell us your phone and we’ll store it for up to 31 days. At any time during this period, you’re welcome to come back to us and buy your phone back. Selling your phone via BuyBack gives you the option of going back to your old phone should you need to, or simply to raise some short-term cash. It means your phone will not be refurbished and put up for sale straight away and only you will have the opportunity to buy it within the 31 day storage period.

Before bringing your phone into one of our stores for a valuation, check to see if you still have any original chargers, boxes and accessories, as this will affect the value of the phone as a whole. Your phone will be tested and, once sold to us, will be completely wiped and set back to factory settings (unless you have opted for BuyBack). With this in mind, it’s also a good idea to back up your photos, music and apps to ensure you don’t lose anything.

You can visit us at any one of our 180+ stores located nationwide. Simply pop your postcode into our store finder to see your nearest H&T locations. We welcome ‘walk-ins’ at any time during opening hours, or if you are pushed for time you are welcome to make an appointment.